EMEA Support Business Hours for Rancher Prime

Article Number: 000021334

Situation

Customers who have purchased a Standard Support Subscription for Rancher Prime, i.e., they have 12x5 coverage, are entitled to receive support during business hours as defined in the SUSE Support Handbook. 
This document outlines the EMEA region holiday occasions when Standard Support Subscriptions will be serviced on the following business day.

Resolution

EMEA Support Business Hours as defined in the SUSE Support Handbook:
6 AM to 6 PM Central European Time - Monday to Friday

Business Hours exclude the following Public holidays for the region:

Holiday/OccasionDateDayGood Friday (Easter Friday)18th April 2025FridayEaster Monday21st April 2025MondayLabor Day1st May 2025ThursdayChristmas25th December 2025ThursdayChristmas (Boxing Day)26th December 2025FridayNew Year 1st January 2026Thursday