EMEA Support Business Hours for Rancher Prime
This document (000021334) is provided subject to the disclaimer at the end of this document.
Situation
Customers who have purchased a Standard Support Subscription for Rancher Prime, i.e., they have 12x5 coverage, are entitled to receive support during business hours as defined in the SUSE Support Handbook.
This document outlines the EMEA region holiday occasions when Standard Support Subscriptions will be serviced on the following business day.
Resolution
EMEA Support Business Hours as defined in the SUSE Support Handbook:
6 AM to 6 PM Central European Time - Monday to Friday
Business Hours exclude the following Public holidays for the region:
| Holiday/Occasion | Date | Day |
|---|---|---|
| Good Friday (Easter Friday) | 28th March 2024 | Friday |
| Easter Monday | 1st April 2024 | Monday |
| Labor Day | 1st May 2024 | Wednesday |
| Christmas | 25th December 2024 | Wednesday |
| Christmas (Boxing Day) | 26th December 2024 | Thursday |
| New Year | 1st January 2025 | Wednesday |
Additional Information
More information on the Support and Maintenance for Rancher Prime can be found here:
https://www.suse.com/support/rancher-prime/
SUSE Support Handbook:
https:/ https://www.suse.com/support/handbook/
Note: Customers with 24x7 subscriptions are not affected by the information in the current document.
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.