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How to collect Rancher Diagnostic Package

Article Number: 000021310

Environment

Rancher v2.7.x+

Situation

During troubleshooting with Rancher Support, you may be requested to provide a Rancher Diagnostic Package. A Rancher Diagnostic Package contains performance-related data, including the count of resources within clusters managed by a Rancher instance, and the time taken to retrieve these, in order to aid issue investigation by Rancher Support and Engineering.

Resolution

From the Hamburger menu in the top-left of the Rancher UI click About -> Diagnostics -> Download Diagnostics Package

  • About -> Diagnostics:

  • Download Diagnostic Package:

  • Click Generate Response Times and Download Diagnostic Package:

  • The generated Rancher Diagnostic Package will be downloaded in your browser, which you can then share with Rancher Support via your support case.