[Rancher] Product Lifecycle Advisory, 20220330: 2022 EOM/EOL dates for Rancher 2.4 and 2.5

Article Number: 000020631

Resolution

Note:

This Rancher Customer advisory below was originally sent by email to subscribed customer users on March 30, 2022.

Dear SUSE Rancher user,

We have been sharing important SUSE Rancher product lifecycle dates on our Product Support Lifecycle page.

To help you plan for any necessary upgrades for your deployments, we would like to bring to your attention information on some Rancher Manager product versions that are approaching (or have reached) their End of Maintenance (EOM) and End of Life (EOL) milestones.

EOM Dates

Rancher Version

EOM Date

v2.4.x

July 30, 2021

v2.5.x

January 5, 2022

EOL Dates

Rancher Version

EOL Date

v2.4.x

March 31, 2022

v2.5.x

October 5, 2022

What does the above mean?

After a product release reaches its EOM date, no further code-level maintenance will be provided, except for critical security-related fixes. Product will continue to be supported in a limited manner until it reaches EOL, in the form of:

General troubleshooting of a specific issue to isolate potential causes
Upgrade recommendation to an existing newer version of product
Issue resolution limited to applying configuration changes and/or an upgrade recommendation to an existing newer version of product

Once a product release reaches its EOL date, a Rancher user may continue to use the product within the terms of the product licensing agreement. However, Support Plan SLAs from SUSE Rancher do not apply to product versions that are past their EOL dates.

Please review in detail the following resources to understand changes and prepare for your upgrade.

In addition, please note that with the upcoming release of Kubernetes 1.24, scheduled for April 19th, dockershim removal from Kubernetes will be final. Please see the Kubernetes blog and our Rancher Support Advisory for more information.

If you have any questions on this advisory or would like assistance validating your upgrade path, simply contact your Customer Success Manager or open a new support case via the SCC portal referencing this advisory.

Thanks,

SUSE Rancher Support Team