Rancher Prime Hosted FAQ

This document (000020556) is provided subject to the disclaimer at the end of this document.

Resolution

General

• What is Rancher Prime Hosted?
• What do I need to provide to get started on Rancher Prime Hosted?
• Do you have a whitepaper available for Rancher Prime Hosted?
• Can I move from self-managed Rancher to Rancher Prime Hosted?
• What if I no longer want Rancher Prime Hosted to manage my downstream clusters?
• Is it possible to have alpha, beta, or release candidate (RC) versions on Rancher Prime Hosted?
• Can Rancher Prime Hosted manage my on-premise clusters running on VMWare or bare metal servers?
• Is there any limit on the number of downstream clusters or nodes Rancher Prime Hosted can manage?
• Do I have access to the Rancher Prime Hosted "local" cluster in the management UI?
• Where is Rancher Prime Hosted hosted?
• Can I have more than one Rancher Prime Hosted environment?
• What type of cluster is Rancher Prime Hosted running on?
• Does Rancher Prime Hosted provide downstream clusters?
• Can I move an existing cluster to Rancher Prime Hosted?
• How is Rancher Prime Hosted different from the open-source Rancher I can download for free?

Maintenance & Operations

• Who creates user accounts in Rancher Prime Hosted?
• How is my Rancher Prime Hosted environment monitored?
• How often is maintenance performed on Rancher Prime Hosted?
• Can the admin password be reset if I’m locked out of my Rancher Prime Hosted?
• Who upgrades Kubernetes on my Rancher Prime Hosted downstream clusters?
• Does Rancher Prime Hosted offer a support SLA?
• How often are backups taken and retained on Rancher Prime Hosted?

Upgrades & Uptime

• What can be expected during a Rancher Prime Hosted upgrade?
• How often is Rancher Prime Hosted upgraded?
• How is uptime measured for my Rancher Prime Hosted?
• Does Rancher Prime Hosted offer an uptime SLA?

Network, Security, & Logging

• What are the networking requirements for using Rancher Prime Hosted?
• Can I use my own SSL/TLS certificates with Rancher Prime Hosted?
• How to connect your Rancher Prime Hosted network to your AWS transit gateway?
• How to make a VPN connection to your Rancher Prime Hosted network?
• Can I integrate Rancher Prime Hosted with my Active Directory, SAML, or LDAP-based directory service?
• Does Rancher Prime Hosted support multi-factor authentication (MFA)?
• Are API audit logs enabled in Rancher Prime Hosted?
• Can I get a copy of the Rancher API audit logs?
• What information is stored in Rancher Prime Hosted and where is it stored?
• Do SUSE employees have a login account for my Rancher Prime Hosted environment?
• Do SUSE employees have the credentials to my “admin” account?
• Is Rancher Prime Hosted data encrypted at rest?
• Is Rancher Prime Hosted SOC2 compliant?

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.