[Rancher] Does my support subscription to Rancher include support for Longhorn?

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Resolution

No, a subscription to Rancher Prime does not include support for Longhorn. With the general availability of Longhorn in June 2020, a separate commercial subscription to an add-on plan is needed to receive SLA-based support for Longhorn.

Customers are invited to contact their account executives to learn about opportunities for Longhorn support.

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