[Rancher] Does my Rancher Support cover Prometheus/Grafana deployments that did not originate from Rancher?

Article Number: 000020464

Resolution

Support for Prometheus/Grafana is only for what is embedded in Rancher 2.x and natively used by it for the functionalities of monitoring and dashboards.

Refer Will Rancher fix the issue and release a patch, if the problem is root-caused in Prometheus and Grafana?

Where Prometheus/Grafana has been enabled from the chart in the "Library" catalog, refer Are the applications underlying the charts in the "Library" Catalog covered by Rancher Support?

Prometheus/Grafana installed by all other means that did not originate from Rancher fall outside the scope of Rancher Support and are not covered by the terms of service of a Rancher Support subscription.