Will Rancher fix the issue and release a patch, if the problem is root-caused in Prometheus and Grafana?

Article Number: 000020462

Resolution

Yes. Prometheus and Grafana are the components natively used and supported by Rancher v2.2+ for monitoring and dashboards. Any issues root-caused in one of these two projects, as an included component of Rancher v2.2+, will be supported fully, like how any Rancher product issue would be.