[Rancher] I plan to import my legacy k8s cluster into Rancher and having issues with my legacy cluster. Can Rancher Support help troubleshoot the issue?

Article Number: 000020449

Resolution

Rancher Support is comprehensive for RKE, RKE2, and K3S clusters, provisioned through Rancher. In imported clusters, Rancher Support applies only to the extent of troubleshooting and root-causing. For issues in (legacy) clusters under consideration for import into Rancher, the Customer is advised to take it up with the party that is the provider of support for such clusters. Post-import, Rancher Support for such clusters is per response to this question, Is Rancher Support only for RKE-provisioned clusters?