[Rancher] Does Rancher Support cover single node installations?

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Resolution

Rancher Support can cover single node installations only for support tickets that are NOT related to (a) scale and performance and (b) recovery of data and software (embedded etc.).

Customer environments in need of scale and performance and meeting recovery criteria should be set up as high-availability installations.

Refer to this Rancher docs page for single node installation versus high availability installation. Rancher recommends high-availability installations in production environments, where the customer's user base requires 24⁄7 access to running applications.

Single-node installations will be supported on a best-effort basis.

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