[Rancher] We need help validating our deployment design and operational readiness, can Rancher Support help?
This document (000020441) is provided subject to the disclaimer at the end of this document.
Resolution
Validating deployment design and operational readiness is an activity for SUSE Rancher Premium Support and/or Consulting teams. Requests coming in as a support case for this activity shall be routed to the leadership team of Rancher Premium Support and Consulting, for follow-up with the Customer.
Topics such as the following, but not limited to, will be handled in a similar manner:
- Best Practice Guidance
- Deployment Review
- Design Assistance
- Co-development
- Migration Assistance
- Performance Tuning
- Security Assessment
- Solution Consulting
- Topical Training
- Technology Recommendation
Typically, these are topics that are not specific to incidents and issue troubleshooting. They are more requests with strategic drivers that usually require the help and guidance of SUSE Rancher Premium Support and/or Consulting teams.
Customers are also encouraged to get familiar with the Rancher Supportability Review Guide and request it in case it fits the needs of their business. Supportability Review is NOT a replacement of the activities outlined above.
Additional Information
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.