Do SUSE employees have a login account for my Rancher Hosted Prime environment?

Article Number: 000020134

Resolution

When your Rancher Hosted Prime environment is first provisioned, an admin account and password are provided to you. You will be prompted to change your password when you first log in. From this point on, SUSE employees do not have a login account for your Rancher Hosted Prime environment. At your discretion, you can create an account for SUSE employees, with the permissions you feel comfortable with, to allow SUSE staff to perform troubleshooting activities. SUSE can also do a Teams or Zoom screen-sharing session to help troubleshoot any issues you have with Rancher Hosted Prime.