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What information is stored in Rancher Hosted Prime and where is it stored?

Article Number: 000020103

Resolution

Rancher Hosted Prime stores the following information:

User Data
  • First and last name of users (aka Display Name)
  • Login id and password. Password is stored using one-way encryption and transported using TLS.
  • Other user information from GitHub, Okta, Microsoft Active Directory, etc. if authentication integration is enabled.
Cloud Provider Credentials (if provided)
  • Amazon Web Services Access Key and Secret Key
  • Microsoft Azure Subscription ID, Client ID, Client Secret
  • DigitalOcean Access Token
  • Linode Access Token
  • VMWare vSphere endpoint, Username, and Password
  • Similar types of keys, tokens, or credentials for other cloud providers that are enabled by the customer.
Other Application Data
  • Catalogs and Helm Charts
  • CIS Scan Results
  • Cluster Monitoring Metrics (if turned on)
  • Cluster infrastructure, including node roles, node hardware specs, node software versions, workload metadata, workload logs.
  • Anything else entered by the end-user in the Rancher user interface, API, or CLI which could change from version to version.

Data is stored in our third-party cloud service provider on virtual machines managed by the Rancher Hosted Prime operations team in the region/country selected by the customer.