How is my Rancher Hosted Prime environment monitored?

Article Number: 000020085

Resolution

Rancher Hosted Prime is monitored by multiple systems which will trigger an email/SMS notification to a SUSE Rancher Hosted DevOps on-call engineer in the event there's a problem with your environment. Prometheus and Grafana are used to monitor the health of the VMs running Rancher Hosted Prime and look at CPU, load, memory, and disk metrics. CloudWatch is used to monitor response times and database health inside the cloud infrastructure. Pingdom is used to monitor uptime and availability from multiple geographies. If at any time you notice a performance or availability problem with Rancher Hosted Prime, please open a support case on our support portal.